All Cakes made by Sylvia Narvaez and Sylvia's Sweet Cakes are subject to the following terms and conditions;
All our ingredients are of the highest quality.
All fruit cakes used contain nuts, or traces of nuts or nut oil.
Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.
Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.
We prefer six months notice on wedding cakes however we will accept short notice cakes subject to the availability of the date required.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by cake for all occasions as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
We require a 50% deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non refundable.
Final Balance Payments;
50% of balance, is payable 3 months prior to wedding date final balance payment is due 1 month prior to the wedding date.
Cancellation when design has been chosen. Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 1 month of the wedding date, 50% of cake balance is required if cancellation is within 3 to 1 months of the wedding date, all cancellations must be submitted in writing by registered post and it is the responsibility of the customer to ensure receipt of the cancellation. On receipt of the cancellation you will be sent confirmation and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of confirmation letter, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.
Cancellation when design has not been chosen. Deposits are non-refundable and non-transferable. If the cake is cancelled 1 month prior to the wedding date the whole of this figure becomes due. Once the cake design has been chosen the actual cost of the cake chosen, and all terms and conditions apply as above in section Cancellation when design has been chosen.
Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible
Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Cake For All Occasions and are not automatic. Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances.
Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.
Cakes are to be collected from our premises at a prearranged time and date only.
From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by Sylvia's Sweet Cakes for publication at a later date.
Return of Rental Equipment;
Deposits are taken for all equipment. All equipment must be returned within 3 days of the wedding date (unless alternative arrangements have been agreed prior to wedding in writing) or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement
What Happens Now?
After you have booked your wedding cake, what can you expect between now and your big day?What Sylvia's Sweet Cakes will do At the time of booking
- We enter your wedding details into the company diary and work timetable
- Arrange any fruit cakes required for your wedding cake
- Source out any ribbon colours, decorations or unusual items required for your cake
- Arrange any stands/cake knives required
- Confirm delivery time and place with you
- Begin the decorations for the cake
- Contact your venue to confirm delivery and set up details with them or confirm collection details with you
- Complete cake final details
- Deliver and set up cake (if arranged)
- Keep us informed of any changes and amendments to your details as soon as they happen, in writing is preferred.